Intensive Case Manager-Housing Program

· Indianapolis, Indiana
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $40,000-$42,000


This position on the Horizon House housing team exists to provide comprehensive case management and housing support services to individuals or families entering permanent supportive housing after experiencing homelessness. Services are provided utilizing a Strengths-Based, Harm Reduction approach within a Housing First model. The position will effectuate basic problem-solving skills specific to socioeconomic, psycho-social and environmental problems to empower individuals to participate and contribute fully as members of the community. Expectations include completion of a thorough assessment; identification of client resources, talents, skills and interests, and barriers as well as effective collaboration to identify client goals and a plan to achieve these goals. Housing stability is a primary goal of the Horizon House housing services team.


Primary Responsibilities:

  • Case Work: Engage with a diverse clientele to provide case management intervention that may include but is not limited to assessment of client strengths, resources and needs; crisis intervention; information and referral; advocacy and support. Responsible for assessing and enrolling clients deemed eligible for housing through the CES Housing Support project operated by Horizon House. Assist with client conflicts or other disturbances, intake and outreach efforts within the agency and community.
  • Coordination of Services: Work collaboratively with client to develop effective housing plans with goals and action steps as well as to modify the case plan as needed. Collaborate with community providers and ensure clients have access to services that may include addiction recovery support and/or treatment, medical care, mental health care and other resources and services specific to client needs and goals. Provide ongoing support and advocacy with the goal of ensuring housing sustainability.
  • Legal and Ethical Practice: Take appropriate action based on agency protocol and in accordance with the law. Observe policies related to client confidentiality with respect to reports of abuse or neglect or other reports to law enforcement entities. Maintain ethical conduct/behavior with clients, co-workers, and colleagues.

General Responsibilities:

  • Maintain documentation and client records in compliance with agency and external policies, procedures and applicable licensing standards.
  • Follow agency policies and procedures for the obtainment of information and the provision of services to clients.
  • Participate in and contribute to regularly scheduled supervisory and team meetings.
  • Attend required education, and training activities. Participate in community training initiatives.
  • Assist in training new staff, community partners, and others as appropriate.
  • Maintain client confidentiality, client records, activity logs and tracking utilizing HMIS.
  • Perform other duties as assigned.


  • Ability to engage and establish positive rapport with a diverse group of individuals experiencing homelessness who are on the street or in other locations not intended for human habitation;
  • Ability to work cooperatively and productively with outreach team members and staff of partner agencies and community organizations;
  • Exceptional communication skills and a strong commitment to a team environment;
  • Knowledge of Housing First Model preferred;
  • Knowledge of human behavior to provide assessment, intervention and support services;
  • Working knowledge of chronic medical and mental health conditions, substance abuse behavior, and best practice treatment approaches;
  • Detail-oriented with strong organizational skills;
  • Master’s degree or equivalent experience, MSW preferred;
  • Three to five years of experience providing services to homeless or low-income persons preferred (may include employment, educational or volunteer experiences, internships, and academic studies);
  • Proficient in all Microsoft and Google applications and ability to master use of an electronic database;
  • MUST HAVE a valid Indiana operator’s license in good standing and proof of state-required auto insurance. Utilization of personal vehicle for daily travel withing the community and client sites is required.

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  • Location
    Indianapolis, Indiana
  • Employment Type
  • Minimum Experience
  • Compensation